Privacy Policy

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identifiers: Name, email address, phone number, and WhatsApp contact details
• Business Information: Company name, job title, industry, and business requirements
• Communication Data: Messages, inquiries, and support requests sent through our platforms, WhatsApp, email, or contact forms
• Usage Data: Information about how you interact with our applications, including pages visited, features used, and time spent
• Technical Data: IP address, device type, browser type, operating system, and unique device identifiers
• Marketing Data: Your preferences for receiving marketing communications and notifications
• Transaction Data: Details of services purchased, payment information, and billing records

2. How We Collect Your Information

We collect information through various methods:

• Direct Interactions: When you fill out forms, request demos, contact us, or use our services
• Automated Technologies: Through cookies, analytics tools, and tracking technologies on our websites and applications
• Third-Party Sources: From business partners, service providers, and publicly available sources
• Social Media Platforms: Through Meta Platforms (Facebook, WhatsApp) when you interact with our business accounts

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our applications and services
• Communication: To communicate with you via email, phone, WhatsApp, or other channels about our services, updates, and support
• AI-Assisted Features: To generate AI-powered responses, recommendations, and automation for sales, accounting, and business processes
• Personalization: To customize your experience and provide relevant content and features
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Marketing: To send promotional materials, product updates, and special offers (with your consent)
• Security: To protect our services, prevent fraud, and ensure the security of our systems
• Legal Compliance: To comply with applicable legal and regulatory obligations
• Business Operations: To manage accounts, process transactions, and provide customer support

4. Integration with Meta Platforms (WhatsApp, Facebook)

Our services integrate with Meta Platforms, including WhatsApp Business API and Facebook Business Tools.

• We only access data that users voluntarily provide through WhatsApp, Facebook Messenger, or other Meta platforms
• Messages and interactions are processed solely to deliver the requested service and improve user experience
• We strictly comply with Meta Platform Policies, WhatsApp Business Messaging Policies, and Facebook Business Tools Terms
• We do not sell, rent, or share personal data with third parties for their advertising or marketing purposes
• Your interactions with us through Meta platforms are subject to both this Privacy Policy and Meta's own privacy policies

5. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who provide services on our behalf (hosting, analytics, payment processing, AI/ML services)
• Business Partners: Partners with whom we collaborate to deliver integrated services
• Legal Authorities: When required by law, court order, or governmental regulations
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• With Your Consent: When you explicitly agree to share your data with specific third parties

We ensure that all third parties are bound by confidentiality agreements and comply with applicable data protection laws.

6. Data Storage and Security

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure cloud infrastructure with industry-standard certifications

Access to personal data is limited to authorized personnel and systems strictly necessary to provide the service.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on the nature of the data and its purpose, legal and regulatory requirements, contractual obligations, and our legitimate business interests.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data and obtain a copy
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Restriction: Request restriction of processing your personal data
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal data for specific purposes
• Withdraw Consent: Withdraw consent for processing at any time (without affecting prior processing)
• Opt-Out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us at: 📧 stelianbalea@gmail.com

9. Data Deletion Instructions

You may request deletion of your personal data at any time by sending an email to:
📧 stelianbalea@gmail.com
Subject: Data Deletion Request

Please include in your request:

• Your full name and contact information
• The service or application you used
• A description of the data you want deleted
• Proof of identity (if required)

We will process all valid requests within a reasonable timeframe (typically 30 days), in accordance with applicable laws and Meta requirements. Some data may be retained if required for legal obligations or legitimate business purposes.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: